Cybraryn

RE: Re: Cybraryn

2009-04-30T20:04:35Z

I agree - filling out the webform request seems to help. They worked with us this week on an issue, sent me an email this morning to make sure things were OK, and suggested I reply through the webform. I did, and received an answer back almost immediately. Now that our other issue is fixed, we plan to upgrade too.

RE: Re: Cybraryn

2009-04-27T13:47:36Z

I've been running CybraryN in my library for many years now, and agree that the tech support has recently been much improved. The support team has been very helpful and attentive both over the phone and through emails. I usually hear back from them within a few hours. I've also noticed that it helps if you fill out a support form on their website, which generates a case number they can track.
We recently received a new version from them, which has fixed many of the problems we were having in the past. You should try upgrading to the new version. They don't charge a fee for upgrades.
Good Luck.

Re: Cybraryn

2008-07-16T19:38:31Z

I have been having a problem with cybraryn and am very disappointed with their support. After they have wasted 2 days giving me the run around, they now have decided that this is not their problem. They were very curt about it and I don't think I can get any useful help from them.

Re: Cybraryn

2008-03-21T17:40:45Z

In case you are still reading this post, that has always been a difficult issue with them. We've had a few issues lately, and tech support seems much improved - we even had a phone call from someone quite high up (I didn't take the call so can't say who it was) who said they were trying to improve this. They seem to prefer sending things through their website but have geen getting back to me quickly, and when I call (once I've submitted a request) they are very helpful.

Re: Cybraryn

2007-11-27T18:49:03Z

This is probably much too late but in case you're still around, my library has had CybraryN installed on our public access computers for a few years now.

I've always found it difficult to get their support on the phone. I've had better luck via email, but still it's slow and rather curt, like it's a bother to them.

Cybraryn

2007-10-10T15:35:37Z

Has anyone used this software? We have it and I am having such a hard time getting to talk to anyone in tech support. I'm just wondering if anyone else out there has had this problem.

Linda Gens