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  <title>Customer Service Training</title>
  <link rel="alternate" href="http://il.webjunction.org/c/message_boards/find_thread?p_l_id=960692&amp;threadId=4312261" />
  <subtitle>Customer Service Training</subtitle>
  <entry>
    <title>Customer Service Training</title>
    <link rel="alternate" href="http://il.webjunction.org/c/message_boards/find_message?p_l_id=960692&amp;messageId=4312260" />
    <author>
      <name>Diane Jones</name>
    </author>
    <updated>2008-06-03T13:54:17Z</updated>
    <published>2008-06-03T13:54:17Z</published>
    <summary type="html">Has anyone used the WebJunction Customer Service videos and/or online training for their staff?  We&amp;#039;re looking for your experiences with quality methods for customer service training. Thank&amp;#045;you. &lt;br /&gt; &amp;#045;&amp;#045;Diane Jones, Coshocton Public Library, Ohio</summary>
    <dc:creator>Diane Jones</dc:creator>
    <dc:date>2008-06-03T13:54:17Z</dc:date>
  </entry>
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