Home of the former PAComputing.org
This area contains archived support articles from the former pacomputing.webjunction.org site. They apply only to computers that were granted to public libraries in the United States through the Bill & Melinda Gates Foundation's US Libraries Program during the years 2000 - 2003 and that are running their original secure software configuration in either Windows 2000 or XP.
The information here is only relevant to those specific computers. If you are uncertain whether you have one of these granted computers, please read Is My Computer a Gates PC?
If you are looking for a starting place to learn more specifics about the computers and their security and software configurations, the original user manuals (called "The Gates Library Computer Easy Guides") are a good place to start. We have copies of both Windows 2000 and Windows XP editions.
Answers to specific known issues can be found in the articles under the Documents tab. If you have questions that the articles aren't answering, be sure to browse the Discussion tab as well. And always feel free to post a question.
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Allow Users to Change the Volume on a Gates Library Computer
Instructions for allowing users to change the volume on a Gates Library Computer running Windows 2000 or XP.
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Denying a Gates Library Computer User Account Printer Access
Follow these steps to completely block printing from a particular user account, such as child on a Gates Library Computer running Windows 2000 or XP.
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Make English Templates Visible in Microsoft Word on Gates Library Computer
Instructions to copy English language resume templates to the General Templates tab in MS Word so they are the first items to show up in New Document on a Windows XP Gates Library Computer.
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Centurion Guard Remains Unlocked When Key Position is Locked
Follow these steps to diagnose and fix the red keys appearing in the system tray (lower right corner of desktop) indicating that Centurion Guard is unlocked even though the physical key is in the locked position.
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Adding the Mouse Tutorial to non-Gates Public Access Computers
Follow these steps to download and install the latest version of our Mouse Tutorial program on your Non-Gates public access computers.
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Poster: Floppy Full?
Describes additional types of zip media that can be used on Gates Library Computers.
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Poster: Questions about Software on Gates Library Computers?
Describes resources for learning more about the software on Gates Library computers.
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Poster: Got Zip
Poster describing the types of zip disks accepted by Gates Library Computers.
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Policy Editor Missing from Administrative Tools on Gates PC
Follow these instructions if the System Policy Editor does not appear under Administrative Tools on you Gates Library Computer running Windows 2000 or XP.
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Is My Computer a Gates Library Computer?
Not sure if you have a Gates PC? This article will help you determine if your computer was donated through the Bill & Melinda Gates Foundation US Libraries program.
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Connecting to a Windows XP Gates Library Computer from Another Computer
You are unable to make a connection using a public account or other account with no password.
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Gates Library Computer is Frozen
Follow these steps to diagnose and fix when the keyboard and mouse of your Gates Library Computer do not respond.
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Gates Library Computer Easy Guide: Windows 2000
The full contents of the official Easy Guide for the Windows 2000 model of the Gates Library Computers, granted to public libraries between 1999 and 2002. This is the complete librarian's manual for managing a Gates Library Computer in PDF form.
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Setting Up a New or Restored Hard Drive on an Gates Library Computer
Use this information to set up your Gates Library Computer running Windows XP after restoring or re-imaging the hard drive using the Gates Software Upgrade DVDs.
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Add Drive Letters for USB Devices Connected to a Windows 2000 Gates PC
Follow these directions to enable patrons to connect a USB device such as a flash drive or digital camera to a Gates Library Computer running Windows 2000.
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Fix Errors When Trying to Remove Restrictions or Profiles from a Gates PC
If you are stuck and can't remove or install a Public Access Computer software component from a granted Gates Library Computer, this patch will allow you to do so.
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Entering Proxy Server Settings on a Gates Library Computer
How to enter proxy server settings for the public accounts
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Add Drive Letters for USB Devices Connected to a Windows XP Gates PC
Follow these directions to enable patrons to connect a USB device such as a flash drive or digital camera to a Gates Library Computer running Windows XP.
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