I don't understand why you have passwords (we don't, just 4 users: admin(not the real login & it has a password, Patron, Games, LibraryCatalog) but you should be able to reset the passwords using remote desktop. I myself like remote desktop but, there are somethings that you just can't do with it so I also use UltraVNC (for when I need to log onto a patron profile. I don't give profiles other than the admin, the ability to use remote desktop). As far as being able to do a little command prompting.........sorry i believe that ability went out the window when you installed SS.