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Virtual Reference in Illinois  

Virtual Reference in Illinois

Ask?Away The resources on this page are relevant for Virtual Reference in general. If you would like to know more about the statewide Virtual Reference project in Illinois, please visit the Ask?Away Illinois page.

Virtual Reference  
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Content provided by the Virtual Reference Desk project and the WebJunction community. Please contribute!

Related Webinar

Digital Reference Summit: Be Where Your Users Are

View this special 90 minute webinar archive to hear the latest implications, trends and tips in digital reference with a panel of special guests including: Stephen Francoeur, Information Services Librarian, Baruch College (NY); Susan McGlamery, 24/7 Reference Cooperative Director; and Alison Miller, Internet Public Library.

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Featured Resource

Just starting to implement instant messaging reference as a part of your library's services? WebJunction member Karen McCoy has created 3 different options for you to consider as a part of her presentation Widget What? Implementing Reliable Instant Messaging Reference. Thank you, Karen!

Related Course

Basic Web-based Reference (LibraryU)

If you are affiliated with a WebJunction Partner, be sure to access these courses via your affiliation's course catalog to take full advantage of many free and reduced-priced courses. For more information on affiliations, see the User Guide.

Related Topics

Virtual Library

Social Networking & Web Tools

 

Type Title Status Posted By
ppt
pdf
 Widget What? Implementing Reliable Instant Messaging Reference
Want to implement instant messaging reference but don't know where to start? This presentation can help you compare and assess different IM and chat platforms so you can choose the one that best suits your library.
User Portrait
pdf
mp3
xls
 Digital Reference Summit: Be Where Your Users Are
Archive and related resources from September 30, 2009 webinar on digital reference, chat reference, virtual reference, online reference, synchronous reference, and text message reference.
User Portrait
pdf
mp3
xls
 Building the Digital Branch for the 21st Century
Archive and related resources from September 15, 2009 webinar with David Lee King on Building the Digital Branch for the 21st Century.
User Portrait
pdf
 What Is a Digital Branch, Anyway?
A chapter from Library Technology Reports that introduces the concept of a digital branch and outlines the phases of developing and maintaining the library's web presence.
User Portrait
Websites and Internet Resources on Virtual Reference
A list of external links.
User Portrait
mp3
 InfoSpeak: David Lankes Mining for Authority in the Credibility Commons
David Lankes of Syracuse University discusses his project, the Credibility Commons, where researchers and the public can try out strategies and software designed to dig up credible information.
User Portrait
mp3
 InfoSpeak: Joe Janes - Google, search technology, and human nature
Joe Janes, professor, author, and founder of the Internet Public Library, discusses Google’s role in the search universe and the role of search engines in popular culture.
User Portrait
pdf
 Case Study: Washington State Virtual Reference Project
A look at how Washington State Library implemented a successful blended learning program for training virtual reference staff.
User Portrait
WebJunction's Focus on Virtual Reference
For May 2006 we share highlights from the 7th Annual Virtual Reference Desk Conference, pointers to resources on instant messaging reference, and examples of virtual reference consortiums.
User Portrait
pdf
 Kids' Science Questions at the Internet Public Library
Science and mathematics can pose difficulties for virtual reference users as well as staff. Students often struggle with formulating questions that describe their information needs, and reference staff are often less familiar with scientific topics and resources. This presentation shows the results of a 2-year study of kids' science-related reference questions received by the Internet Public Library. Topics include geographical distribution of questioners, topic areas in which questions were asked, intended purposes of the answers to the questions, resources consulted by questioners prior to engaging with the virtual reference service, and more.
User Portrait